These are the questions most commonly asked by our customers and prospective customers. If you do not find the answer to your question, please feel free to email or call us.
How Much Will It Cost To Clean My House?
Every house is unique, and every cleaning fee is individually based. Things that will affect the pricing estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want us to clean, etc. We have a standardized formula for calculating each individual cleaning estimate. If you would like to see what kinds of information is gathered to estimate your house cleaning fees, simply complete the form (link) for an online estimate or call for an appointment.
Will All Visits Cost the Same Amount?
The first visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks to get the home up to Alicia Cleaning Service’s standards.
After the initial service, your home’s cleanliness can be easily maintained with our regular visits. Regular visits are charged a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings up front. Once the initial house cleaning has been completed, we will confirm your regular cleaning price. After one month without appointment we will consider how first time cleaning.
Do I Have To Be Home When Alicia Cleaning Cleans?
It’s up to you. If you choose to provide us with a key to your home, rest assured that your security is our highest priority. Only the company owner and/or office manager can access the client key safe. Maids are given the keys for each cleaning appointment before they leave the office each day, and must turn these back in to management before they are allowed to leave the office each evening. These keys are returned to the key safe until the next cleaning appointment.
Do You Guarantee a Day and Time for My Cleaning Appointment?
Alicia Cleaning Service ordinarily guarantees a specific day for your cleaning.
We can tell you approximately what time residential housekeepers will arrive. Our teams generally clean homes between 8:00 AM and 4:00 PM. Occasionally, the team may need to stay past 4:00 PM to complete the job.
What If I Need to Reschedule a Cleaning?
Simply call our office or email us prior to your cleaning day. We require a minimum of 48 hours notice to reschedule your cleaning.
Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client. This decreases the maids’ pay. Without consistent wages, we cannot retain the best talent to clean for you. Thus, respecting our procedure for rescheduling helps insure you will get the best service possible.
Please be sure you understand Alicia Cleaning Service’s procedures for rescheduling and canceling visits. Our cancellation policy is $70 although we want to help you avoid incurring these fees!
What If I Accidentally Lock Alicia Cleaning Out on My Cleaning Day?
Just as with rescheduling fees, if you lock the team out on cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand Alicia Cleaning Service’s lock-out fees. We want to help you avoid incurring these additional fees!
Most of our clients either provide us a key or hide one on the premises on cleaning day.
What Should I Do About My Security/Alarm System on Cleaning Day?
If you have a security system, please make necessary arrangements to give us access to your home on your scheduled day. Some clients establish a guest or temporary code for their Alicia Cleaning Service team.
What Should I Do With My Pets During the Cleaning?
Please advise us if you have pets and provide any information regarding your pets that we need to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently, however we are pet friendly.
Are My Valuables Safe with Alicia Cleaning Service?
If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area cleaned. Alicia Cleaning Service carries all the necessary insurances in the event of any damage.
How Shall I Pay for My Cleaning?
You may pay by cash, check, money order or credit card. Payment is due at time of service. If you do not intend to be at home at the time of service, you may choose to either leave cash or a check on the kitchen counter the morning of your cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card after each cleaning is completed.
Check Policy: For your convenience if your check is dishonored or returned for any reason, we will electronically debit your account for the amount of the check plus a processing fee of $ 35.00.
How Do I Know I Can Trust Your Staff?
We pride ourselves on attracting the best talent available. Combining hourly wages and bonus programs we offer some of the best pay in the industry – to insure we have the finest maids. We screen our maids carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can trust us with the care of your home.
Do I Need to Provide House Cleaning Equipment or Supplies?
We provide all cleaning solutions and state-of-the-art equipment, so you never need to worry about replenishing your supply for our maids. If you have special cleaning products you want the maids to use, please be sure to discuss this with the Alicia Cleaning Service owner or manager in advance, so that we can properly instruct the team.